On-Call Hotline

On-call hotline services provide centralized, 24/7 on-call management for CMU staff and faculty through a platform called PagerDuty. PagerDuty offers easy scheduling, multiple notification methods, a mobile app, and integration with Google Calendar. 

This service is ideal for departments that need a reliable, easy-to-use hotline solution with minimal setup time, maintenance, and administration.

Benefits

• Access to a centralized on-call management platform.
• Minimal setup time, maintenance, and administration.
• Manage schedules and incidents via browser or mobile application.
• Multiple notification methods, including call, text, and email.
• Easy scheduling and self-service adjustments for PTO or other absences.
• Integration with Google Calendar and Splunk (other apps coming soon).
• Access to analytics on your hotline usage.

Eligibility

Faculty and staff

Request

If you’d like to learn more about on-call hotline service through PagerDuty or you’re ready to set up a hotline for your team, request a consultation.

Fees

You will be responsible for the following fees:

• Hotline service fees
• Virtual telephone service
• Voicemail application
• Additional costs for labor and/or customizations.

Review our telephone service rates for the most current pricing.